Automotive Service Excellence
Until the early 1970s, consumers had no way to distinguish between incompetent and competent mechanics. In response to this need, the independent, non-profit National Institute for Automotive Service Excellence (ASE) was established in 1972.
ASE's mission is to improve the quality of vehicle repair and service through the testing and certification of repair and service professionals.
At present there are over 420,000 professionals with current certifications. They work in every segment of the automotive service industry: car and truck dealerships, independent garages, fleets, service stations, franchises, and more.
Here's how ASE certification works: Prospective candidates register for and take one or more of ASE's 40-plus exams. The tests are grouped into specialties for automobile, medium/heavy truck, truck equipment, school bus, and collision repair technicians as well as engine machinists, alternate fuels technicians, parts specialists, collision damage estimators and auto service consultants.
Upon passing at least one exam and after providing proof of two years of relevant work experience, the test taker becomes ASE certified. Certification, however, is not for life. To remain certified, those with ASE credentials must be retested every five years.
The tests, which are conducted twice a year at over 700 locations around the country, are administered by ACT, known for its academic and occupational testing programs. The exams stress knowledge of job-related skills. They are no cinch to pass; approximately one out of three test takers fails.
Consumers benefit from ASE certification. It is a valuable yardstick by which to measure the knowledge and skills of individual technicians as well as the commitment to quality of the repair facility employing ASE-certified professionals.
ASE-certified professionals usually wear blue and white ASE insignia and carry credentials listing their exact area(s) of expertise (brakes, engine repair, etc.), while employers often display their technicians' credentials in the customer waiting area.
Consumers should look for facilities that display the ASE Blue Seal of Excellence© logo.
Automotive Service Excellence
First time there to get our Honda van fixed and they did an amazing job. Hope I don't need to go back soon, but they have for sure earned my business the next time I need to have something done to any of our vehicles. Great team, fair prices, and they did everything that they said they were going to do in the same time or less than they estimated.
I am new to the area, my car suddenly started having major problems running. I found them on Google, saw their exceptional reviews, so I gave them a call. I called as soon as they opened, the owner said to come over right away. Everyone was so nice and friendly and I felt very comfortable with them. The cost of the repair was very reasonable, I will definitely be using them again in the future.
Excellent service and trustworthy management. I asked for some routine maintenance and was informed at the end I didn't need everything I asked for. My bill was lower than expected... Who does that anymore? Highly recommended, quality service.
I take my vehicles here with the confidence that John and his team will always do their best work. Always honest, reasonable prices and very friendly environment.
Let me first say that I did extensive front end work on my car before taking it to PMC for a four wheel alignment. The mechanic took the time to tell me a couple issues that I knew ahead of time, but I appreciate him explaining it to me anyway. I have a Lexus SC400 and like to do most of the work on the car myself but I can tell this outfit was very professional and they had the latest equipment. I highly recommend Pam's Motor City for good work at a fair rate as well. My car drives nice and straight. Thank you!
I'm in Maryland - Mom lives in Fort Myers, FL. Pam's takes care of Mom's car for regular maintenance. They are outstanding! Friendly and always top-notch work. They have helped Mom multiple times and today replaced a battery during an unscheduled appointment - Jim squeezed Mom in even though they were super busy already. They never recommend work that doesn't need to be done. They are always thorough. Pam's is great! Highly recommended!